No, this is not another article on how to scout your soybean fields for rust. FastField Diagnosis is how we at Hefty Seed Company service our products AFTER the sale. From time to time, you may not achieve the weed control you expected from your herbicide, or you may have difficulties with your seed, fertilizer, equipment, or any other name-brand product you’ve bought from Hefty’s. When you purchase anything from us, we will do everything we can to give you a high quality product, help you achieve great results from that product on your farm, and ultimately, help you make more money because of your purchase. However, when things go wrong, you can expect industry-leading service at Hefty’s, and that’s what FastField Diagnosis is all about.

The process will start when you call your local Hefty location (or our main office) and describe the problem. We will then need the following from you to speed the process along: name, contact info (preferably a cell phone number so that we can reach you before we come out), the product used, date of application, rate of application, total acres affected, any additives or tank mixes used with the product, gallons of water used per acre, P.S.I. used, weather conditions on the day of application, rainfall since the day of application, prior year chemical, and weed height at time of application. Having this information available when you call will greatly speed the process.

At this point the responsibility shifts to your local Hefty agronomist. They will fill out the FastField Diagnosis sheet and fax a copy to the representative from the company that needs to be contacted and also fax a copy to the Baltic headquarters so that everyone has documentation. We will also contact the representative by phone so that we can be on your farm within 48 hours of you calling us. We want to be there as quickly as possible so between you, our agronomist, and the company rep, we can all figure out what went wrong so it doesn’t happen again. One suggestion we’ll make to you is this…reps are always more willing to work with you if you are courteous and calm. We understand that anytime your expectations aren’t met, you may be unhappy, but please help us help you get the best settlement possible, if that’s what the situation warrants.

After we have been on your farm and viewed the problem, all parties sign off on the bottom of the FastField Diagnosis sheet. This is to ensure that everyone is in agreement as to the problem and the solution. If you will receive money for a respray or a replant, the money should be on your account at Hefty’s within 7 days. Very often, the manufacturers or seed companies have not gotten the money to us by then, but we understand you need a quick turnaround, so we will do our best to take care of you as a customer.

FastField Diagnosis is an industry-leading service program available exclusively at Hefty’s. When you buy products from us, you can always count on the highest quality information before the sale and after the sale, too.